Your Consumer Rights

You’ve bought something in a shop but got home and changed your mind. Are you automatically entitled to a refund?

• Yes

• No

• Dont' Know

• Somertimes

Your consumer rights are covered under:

• Supply of Goods and Services Act

• Supply of Goods Act

• Consumer Act 2015

• Equality Act 2010

The number of days you are entitled to return your faulty goods and receive a refund is:

• 30 days

• 14 days

• 7 days

• 21 days

You have consumer rights when buying:

• Products

• Services

• Digital content

• None of these

When you shop online you have a 'grace' period of

• 7 days

• 14 days

• 21 days

• 28 days

'Distance Selling' regulations apply to

• Digital Content

• TV shopping channels

• Mail order

• Over the phone

Sale items have different regulations under the Consumer Act 2015

• Yes

• No

Are Services covered under the Consumer Act 2015?

• Yes

• No

A Service should be provided with reasonable skill and care, and as agreed. If not :

• the business that provided the service must bring it into line with what was agreed with the customer

• the business must offer some money back to the customer

• the business does not have to give any money back to the customer

• the businss does not need to remedy the situation