Atlanticus Review pt3

Where can I find the Payment due on the customers' account

• Transaction History

• Account Summary

• Delinquency Details

• 12 Month History

What does the highlights in red and yellow represent

• The account was updated but needs to be updated again.

• Once the agent verifies the account they should try to confirm banking details as well.

• Once the agent verifies the demos they should try to tick box and confirm verify contact

• This means the agent did not their job.

Restricted numbers mean that we are still able to contact the customers. T/F

• True

• False

When is the Task Manager used within the Amazon WorkSpace platform

• To close the payment portal

• To close unresponsive applications such as GUIDO/TYSYS, Chrome

• To refresh the system when having issues

• None of the above

Which of the following is true about the Fortiva Credit Protection Program

• Customers can sign up for it at anytime

• Customers must sign up after their first payment post to their account

• Customers must sign up for it at the time they accept the credit offer and you will see 'P' if enrolled

• None of the above

When a collector waives a late fee on customers' account it will be reflected _________.

• Same day

• 7 days after payment post

• When they make their next payment

• 14 days after payment post

What form must a collector complete when a customer files a complaint against any collector

• Account Representative Complaint Form

• Formal Customer Complaint Statement

• Customer Complaint Statement

• Account Representative Statement

What is the proper Atlanticus Mini-Miranda and Monitor Pitch

• This is an attempt to collect a debt and any information obtained will be used for that purpose. Also, this call may be monitored or recorded for quality assurance purposes.

• This is an attempt to collect a debt by a debt collector and any information obtained will be used for that purpose. Also, this call may be monitored or recorded for quality assurance purposes.

• This is an attempt to collect a debt and any information obtained will be used for that purpose. Also, this call will be monitored and recorded for quality assurance purposes.

When setting up multiple payments in GUIDO/ Fiserve, you must...

• Enter the last payment first

• Enter the first payment last

• Enter the highest amount first

• Enter the lowest amount last

The code RTM refers to when a customer returns merchandise they purchased

• True

• False