week 1 product training review_pf cls2

What's the primary form of verification?

• PIN

• BAN

• DOB

• All of the above

Unlimited Data is automatically added to all HS plans regardless of the agreement.

• True

• False

Third Party Caller may cancel the services if the account holder is deceased.

• True

• False

Which statement is incorrect?

• If the account holder is in palliative care or has severe illness, a third part caller can call to cancel the services

• If the account holder is deceased, a third part caller can call to cancel the services provided that POA is submitted.

• If the account holder is deceased, death certificate is required to cancel the services

• both b & c

• All of the above

PIN can be changed by either account holder or authorized user if the account is excluded.

• True

• False

If the account is already VERIFIED upon receiving the call, you just have to read the name of the account holder or auth user.

• True

• False

Do we have a cancellation fee for the home phone service?

• Yes, we have

• No, we don't.

• Yes, if it's in non-forborne areas.

• Yes, if it's in forborne areas.

What is the highest HS plan for copper?

• HS150

• HS75

• HS50

• HS100

What is the highest HS plan for fifa?

• 2.5GB

• 1.5GB

• 1GB

• 3GB

How much is the regular rate for HS2.5gb?

• $180

• $165

• $185

• $155