How are you feeling today?

• Ok lah

• I feel fine!

• I don’t know man

• It is what it is

What is your understanding on business correspondences?

• Communication in the business context

• Communication between peers in the office

• Interaction between people

• Connection between people in and out of the office

A _______________ is a document that is sent within an organization with the purposes of SWIFT and QUICK communication.

A structured document that was used as the main form of communication years ago. It is formal and sent to external companies for various reasons such as: request for something, informing another company and is usually printed.

• Letter

• Email

• Memorandum

• Minutes

In your opinion, what is the benefit of having GOOD telephone skills and etiquette when dealing with customers?

Is a cover letter necessary in your application for jobs?

• Yes

• No

• It depends

• What is a cover letter?

What should you do after getting the call to attend an interview?

• Panic!

• Mother call the restaurant! I got the job!

• write down the time and place of the interview

• Start practicing right away!

There is only ONE right CV/Resume format!

• That is absolutely correct!

• Everyone should have only ONE template for a CV/Resume

• There is NO ONE correct CV/Resume bah.

• Wait… CV is Resume kah?

Why is smiling a recommended thing to do during attending an interview?

• It shows professionalism and confidence

• It shows confidence and uniqueness

• Smiling makes you comfortable in the long run

• Smiling is charity

What have you learned during the 2 weeks of Business Correspondences? (Not necessarily about business correspondences)