OM-TQM

He identified three major categories: appraisal costs, prevention costs and failure costs.

He identified three main stages of improvement through SMED.

His management philosophy for improving quality and changing the organization’s culture.

He is the first to broaden the thinking in quality control by emphasizing the importance of management and the need for a supportive infrastructure.

He is a Japanese organizational theorist and management consultant, known for his work on quality management, specifically on Kaizen.

An underlying theme throughout his work was that people at all levels of the organization should use simple methods and work together to solve problems.

He believed that higher quality always reduces costs and raises profits.

He defined quality as follows: ‘The quality of a product is the loss imparted to society from the time the product is shipped.’

He developed a quality trilogy comprising quality planning, quality control and quality improvement.

His main argument was that by improving quality it is possible to increase productivity and this will improve organizational competitiveness.