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ROS CA revision set 1

Authored by Yeng Tan

Business

Professional Development

Used 4+ times

ROS CA revision set 1
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20 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A salesperson should create a professional image as he/she

projects the future.

represents the future

represents the company

projects the perceived value.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

John was told that the ideal hand shake consists of shaking hands

firmly and offering the whole hand.

feebly and offering the whole hand

firmly and offering only the front half of the fingers

feebly and offering only the front half of the fingers

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When Fabian meets his customer for the first time, he should

clench his fist

hug his customer

initiate the hand shake

stand ready to take an offered hand.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which one of the following is NOT a personal factor that influences the buying behaviour?

Age.

Lifestyle.

Occupation.

Perception

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

To project confidence, the sales person should

keep the head tilted and stand straight

keep the head straight and stand straight

keep the head tilted and stand tilted to one side

keep the head straight and stand tilted to one side

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

While Fanny waits for her colleague Jeanette to retrieve a dress from the storeroom, Fanny starts to discuss with her customer about the newly opened eatery next door. Fanny is trying to create a

big talk

low talk

high talk

small talk

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The moment Iris sees a customer walk into her shop, she should

pout and look away from the customer

smile and look away from the customer

pout and make eye contact with the customer

smile and make eye contact with the customer

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