KC 47 - POD 3

Complete the SOP: Bean Envy

For any customers that reach out about the Bean Envy MCT Oil Powder subscription _________, please offer a refund for not being able to ________ their subscription and then ________ them from the Recurring Billing by Recharge.

Note: for refunds over $100, please contact ________.

• creating, adding, list, Jack Knoll

• removal, download, remove, Jack Knoll

• removal, cancel, remove, Christie Albar

• reports, download, remove, Christie Albar

Tags

Bean Envy

True or False

For Bonstato replacement requests, columns A and B on the replacement request form need to be filled out in order to successfully submit replacements to fine com.

• True

• False

Tags

Bonstato

What is the recommended way to grind whole coffee beans?

• Coarse grind

• Medium grind

• Fine grind

• Super grind

What is coarse grinding, and why is it recommended by us?

(Please construct your own answer as if you are talking to a customer.)

Answer explanation

A coarse grind is where we grind a little, resulting in large chunks of coffee beans because a fine grind has the possibility to slip past the filter, which we do not want to happen.

Tags

Bean Envy

For Wise Owl Outfitters, please note that we are still active in the MX marketplace. Please report suspensions or escalations to the right channel.

• True

• False

Tags

Wise Owl Outfitters

True or False: "We can create a one-time coupon code."

• True
• For some brands only
• False

A customer asked thru Facebook about the availability of an item. The item is both available on Amazon and in Shopify. Which link should you give to the customer?

• from Shopify

• from Amazon

• Both

Answer explanation

When replying to Facebook and Instagram comments please be sure we are pointing the customer to our DTC site when necessary.

PRISM: Which Monday.com form will you add this "Buzzfeed is writing about the "top ten car vacuums".

• TV/Podcast Request Form

• Sponsorship Request Form

• Affiliate Request Form

• PR Request Form

Answer explanation

An affiliate is typically a large publishing site that writes third-party commerce reviews, an example would be buzzfeed writing about the "top ten car vacuums".

Scenario: The customer emailed you asking for the instruction manual of the product he bought last week.

Which sub-reason should you choose for Product Question - Post Purchase?

• How to use the product

• Free Gift

• Order Received

• Care Instruction

Answer explanation

Tag: How to use Product

Troubleshooting; how-to instructions, user manual or installation request; product-specific questions (exact dimensions)

Scenario: The customer emailed you to inquire about the missing freebie of the product he bought last week.

Which sub-reason should you choose for Product Question - Post Purchase?

• Extra Item

• Free Gift

• Order Received

• Survey Response

Answer explanation

Tag: Free Gift

Customers following up on free gifts that are supposed to come with their order, missing gifts, partial gifts received (eg, Free Roller - Vybe, Free Bottle - Tweezer Guru, Free Charger - Hussell)