Quiz On Boarding Service Excellent
Authored by Branding Holding
Special Education
Professional Development
Used 1+ times
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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Apakah Goal dari Service
Customer Complain
Customer Satisfaction
Customer Handling
Customer Behaviour
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Apa yang Terjadi Jika Get = Hope?
Ah Biasa Aja
Apa-Apaan Ini!
Luar Biasa!
Amazing11
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Apa yang Terjad Jika Get < Hope?
Ah Biasa Aja
Apa-Apaan Ini!
Luar Biasa!!
Amazing!!!
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Apa yang memang selayaknya diperoleh customer?
Basic
Expected
Desired
Unbelievable
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Dimension Quality yang digunakan HLG adalah?
Harris's Dimension
Garvin's Dimension
Calvin's Dimension
Malvin's Dimension
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Nilai Dimension Quality Product yang di Highlight HLG?
Durability
Conformance
Aesthetic
Features
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Nilai Dimension Quality Service yang di Highlight HLG?
Security
Access
Responsiveness
Tangibles
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