Inbound , Back Office , Feedback Quiz ( September 1st Part)
Authored by Shankar Acharjee
Professional Development
KG - Professional Development
Used 3+ times
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5 questions
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1.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Obaidul Kader called our helpline to know if there is any process of adding his Credit card to our app or not? CRM replied that Yes Sir, You can add your Credit card to our app and can pay through select payment by CARD. Which Disposition code should be used for this call?
(a)
2.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Customer Was unable to log in to his App. He called our helpline to seek help. CRM instructed accordingly and solved his password. Which Disposition code should be used for this call?
(a)
3.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Rider called us and complained that he did not get the last day's payment. CRM forwarded his complaint to Google Docs. Which Disposition code should be used for this call?
(a)
4.
FILL IN THE BLANK QUESTION
1 min • 1 pt
When We Select “SOS-R” Disposition Code?
(a)
5.
FILL IN THE BLANK QUESTION
1 min • 1 pt
CRM called a rider to survey his current ride experience but the rider was on a ride so he could not collect all the required information from the call. Which Disposition code should be used for this call?
(a)
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