งานฝ่ายใดที่จัดอยู่ในส่วน Line Managers

• Human Resources Manager

• Recruitment and Staffing

• Training Manager

• Employee Relation

ข้อใดไม่ใช่หน้าที่ของฝ่ายpersonnel

• Helping to maintain appropriate standards of work-life quality

• Enforcing the ever increasing body of laws and regulations

• Providing department specific orientation

• Implementing policies to effectively recruit, select, motivate and retain

ข้อใดคือ External recruiting

• To identify and attract staff members who are currently employed at the hotel

• Promotion from within

• Recruitment is not solely the job of HR department

• Recruiting at schools, help wanted signs

ข้อใดไม่ใช่ job descriptions

• duties

• skills

• responsibilities

• working conditons

ข้อใดคือความหมายของการ selection

• Activities designed to attract qualified applicants

• Activities designed to attract persons who are not current hotel employees

• Providing basic information about the hotel that should be known

• Evaluating job application to determine those more qualified

ข้อใดไม่ใช่ เป้าหมายของการทำ Orientation

• Reducing anxiety

• Providing consistency

• Improving in employee attitudes

• Improving morale

ข้อใดคือ group training

• improve knowledge or skills of staff

• use of a role play

• effective when several staff must learn the hard thing

• Implement train the trainer program

ข้อใดไม่ใช่ ประโยชน์ของการฝึกอบรม

• determine where staff can improve performance

• employee job satisfaction

• improved teamwork

• attainment of financial goals

ข้อใดไม่ใช่ เป้าหมายของการทำ performance evaluation

• assess eligibility for pay raises and promotion

• improvement in employee attitudes

• Improve morale

• assure legal compliance

ข้อใดกล่าวไม่ถูกต้อง

• external recruiting: attracting external candidates

• internal recruiting: promotion from within

• job specification: a list of qualities necessary for successful performance of the tasks

• turnover: the recruitment of employees needed in an organization