UC 1: Provide housekeeping services to guest

These are products often with the name of the hotel on and these are one of the important needs of the guest during their stay in the hotel.

• Bedroom amenities

• Facial amenities

• Cleaning amenities

• Bathroom amenities

These are complementary amenities provided to in house guest so that they can make a single cup at a time or those that make several cups inside their room.

• Coffee and tea amenities

• Breakfast amenities

• Beverage

• Coffee amenities

It is also called as a rollaway bed. This is also a request of the guest when they have an extra person in the room.

• Extra bed

• Soft bed

• Water bed

• Comfortable bed

Sometimes a guest will request for a repeat service if they think the initial service provided is not to their liking

• True

• False

Repair or replacement of broken equipment – remote controls, broken lights, defective aircon can be done by a public area attendant

• True

• False

Sometimes guests will contact the housekeeping department for items they have found in the room that does not belong to them or personal items that they might have left after checking out.

• True

• False

The Food and Beverage Department department is usually the assigned office in handling Lost and Found items because these items are usually found in guest rooms.

• True

• False

Housekeeping does not only serve guests. It also caters to requests from other departments. Though these requests are internal, housekeeping should try to comply with these requests in a professional manner.

• True

• False

Some common internal housekeeping requests are:

(choose more than 1 )

• Cleaning

• Staff Uniform

• Serving food and beverage

• Provision of supplies

• Security

The hotel staff members who perform cleaning duties in motels, hotels and resorts especially in guestroom.

• Baby sitter

• Housekeeper

• Ground maintenance

• Room controller