ADB S1(G 140 -141) WQ-8

What development is needed to improve staff efficiency?

• To increase staffing hours.

• To give appropriate training.

• To have a personal study.

• To have work experience.

The term of flexibility means:

• The ability to cooperate with new plans or new changes.

• The ability to prioritize your work tasks.

• The ability to achieve goals

• None of the above

What is the first action to be taken when a hazard has been identified in the workplace?

• Assess the risk.

• Prevent the incident occurring.

• Complete the necessary documents.

• Report the situation to a line manager.

All of the following are booking methods, except?

• Maps

• .online

• telephone

• travel agent

These are all important travel documents, except?

• Paper Ticket

• Passport

• Suggested Leisure Activities

• Medical Documentation

If a customer need to know what time her flight leaves, which two documents could she check?

• Itinerary

• Timetable

• Business Cards

• Both A and B

• Both B and C

What do you need to present to your company to reimburse your travel expenses?

• Tickets

• Receipts

• Flyers

• Itinerary

Requirements for _____ ________ include:

 Passport, Financial documents, Confirmation of legal residence, Details of Employment

A.a. Job Interview

B.b. Vocation Courses

C.c. Visa Application

D.d. Business Class

• Job Interview

• Vocation Courses

• Visa Application

• Business Class

In an event of a fire what action should be taken?

• To order a lockdown procedure

• To order an evacuation plan

• To document the situation

• Naming of wardens

The following are forms of written complain, EXCEPT:

• Letter

• E-mail

• Over the telephone

• Customer feedback form