BUSM6312/7312: Strategic Control & Improvement

A strategic control framework compares the actual results of a strategy to the _____ results.

Why is Strategic Control difficult?

• Planning always works.

• To forecast is difficult.

• The internal environment is complex.

Name the different types of control:

• Premise control.

• Implementation control.

• Strategic surveillance.

• Premise surveillance.

• Special alert control.

When Rhamaphosa implemented the lockdowns for the first time in 2020, which type of control did most organisations likely use?

• Special alert control.

• Strategic surveillance.

• Implementation control.

• Premise control.

What are the 4 criteria for evaluating a strategy?

• Communication, feasibility, corrections, advantage.

• Consistency, viability, consonance, disadvantage.

• Consistency, feasibility, consonance, advantage.

What can the BSC (balanced scorecard) be used for?

• To increase the success rate of operational objectives and control.

• To increase the success rate of strategy implementation and control.

• To increase the accuracy rate of financial statements and control.

There are 4 aspects to the BSC (balanced scorecard), name 2 of the 4.

• Customer.

• Internal business.

• External environment.

• Strategic control systems.

Which of the following definitions defines benchmarking the best?

• "Looking outside to compare an organisation to the best organisations in the industry using yardsticks like products, services, and practices".

• "A way to improve on internal organisational capabilities and resources by using historical experiences".

What is the ISO 9001?

• A quality management standard.

• A quantity management standard.

• A quality management strategy.

There are 6 principles to TQM (total quality management). Name 2 of these 6 principles.

• Know what quantity the customers require.

• Striving for continuous mediocrity.

• Commitment to quality.

• Focus on the horizontal flow of business.