LODGING/ACOMMODATION SECTOR

Front office personnel is the first guest contact area and also the nerve center of the hotel.

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Bell boy is an operational department in a hotel, which is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public area,

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A valet greets guests upon their arrival and provides customer service by parking and retrieving their vehicles.

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Bell boy iwelcomes guests, carries their luggage to and from their room and arranges various services such as taxis and restaurant bookings.

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A lobby porter welcomes guests, carries their luggage to and from their room and arranges various services such as taxis and restaurant bookings.

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A Hotel Concierge is a hotel employee who assists guests with a variety of needs.

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Hotel accountants oversee hotel budgets, staff payroll, and overall finances. This skilled position is ideal for candidates who enjoy accounting and customer service.

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Back-of-the-house personnel works directly with guests and handle operational tasks, like check-ins and check-outs.

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Guests and uniformed service personnel have direct contact with guests besides performing their specific tasks, they act as salespeople and answer questions.

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What is the difference of front-of-the-house and back-of-the house department?

(5 points)