Communicating information using spoken words.

• Non-Verbal

• Written

• Verbal

• Face to Face

Communicating information using email, reports, paperwork, documents, etc.

• Verbal

• Video

• Non-Verbal

• Written

Communicating information using facial expressions, body language, or non-verbal cues.

• Non-Verbal

• Written

• Verbal

• Sticky Notes

Why is written communication the most susceptible to misunderstanding?

• It is easy to make spelling, grammar, and punctuation errors.

• The receiver can't see your facial expressions, body language, or hear your tone of voice.

• Some people may not be able to read.

• You don't learn how to write in school.

Working collaboratively with a group in order to achieve a common goal.

• Professionalism

• Critical Thinking/Problem Solving

• Teamwork

• Emotional Intelligence

• Adaptability

Positive attitude, appropriate dress, appropriate language, work ethic, time management skills, and appropriate use of social media

• Professionalism

• Critical Thinking/Problem Solving

• Teamwork

• Emotional Intelligence

• Adaptability

Maturity, self-control, and professionalism.

• Professionalism

• Critical Thinking/Problem Solving

• Teamwork

• Emotional Intelligence

• Adaptability

Flexible when needed, accept and adapt to change in a positive way.

• Professionalism

• Critical Thinking/Problem Solving

• Teamwork

• Emotional Intelligence

• Adaptability

Specific, teachable abilities that can be defined and measured, and are often specific to a particular job or career.

• Soft Skills

• Verbal Skills

• Work Skills

• Hard Skills

A combination of people skills, social skills, communication skills, character traits, and attitudes, and are needed to be successful in any job.

• Soft Skills

• Verbal Skills

• Work Skills

• Hard Skills