JTL Day 5 Review

Which of the following can be a potential topic of difficult conversation?

• Confront repeatedly unacceptable behavior

• Recognizing agents for metrics improvement

• Explain why someone is not getting promoted

• Provide honest feedback on poor performance

Which of the following can be a strategy in handling difficult conversations?

• Change your mindset

• Plan and don't script

• Reflect and learn

• Discuss privately

"Not wanting to hurt someone’s feelings, but needing to be honest with them" is what type of difficult conversation?

• What happened conversations

• Feelings conversations

• Identity conversations

• Two-way conversations

______ comes about when two people or more do not see eye to eye.

What can we do to avoid conflicts in the workplace?

• Demonstrating respect

• Dealing with the conflict immediately

• Being open

• Encouraging different points of view

Occurs when working in teams and not everyone agrees with the team structure or operations.

• Personal Conflict

• Corporate Conflicts

• Structural Conflicts

• Conflicting Ideas

Challenges “who you are” and “how you see yourself,” or might create anxiety/self-doubt.

• Challenging Conversation

• Feelings Conversation

• Identity Conversation

• What Happened? Conversation