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Assistance Center

Authored by Rodrigo Rico

Professional Development

1st Grade

Used 3+ times

Assistance Center
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6 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

This is the Assistance Centre where the client’s contract is signed and held. This centre maintains the direct relationship with the client

Account Management Center (AMC)

Lead Centre (LC)

Update Centre (UC)

Support Center (SC)

First Call Center (FCC)

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

This is the Assistance Centre that is geographically responsible for a certain region

Account Management Centre (AMC)

Lead Centre (LC)

Update Centre (UC)

Billing Centre (BC)

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

This is the Assistance Centre that receives the first call relating to a customer´s request

Account Management Centre (AMC)

Billing Centre (BC)

First Call Centre (FC)

Support Centre (SC)

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Whilst technically not an Assistance Centre role it is important to know what this is. This is the office that is responsible for billing our clients for the assistance that we have provided

Account Management Centre (AMC)

Lead Centre (LC)

Update Centre (UC)

Billing Centre (BC)

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

This is the Assistance Centre that is allocated a very specific task to assist with the customer’s request for assistance (RFA)

Lead Centre (LC)

Update Centre (UC)

Support Centre (SC)

First Call Centre (FCC)

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

This is the Assistance Centre that drives the case forward and ensures that everything is running smoothly and in line with the clients and customers expectations

Account Management Centre (AMC)

Billing Centre (BC)

Support Centre (SC)

Update Centre (UC)

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