10. Quality management class

Customers define quality using specifications, standards and other measures.

• True

• False

Quality involves meeting or exceeding customer expectations.

• True

• False

Quality applies to products, services, people, processes and environments.

• True

• False

Continual improvement is not associated with quality.

• True

• False

A pioneer author that is reference in quality concepts.

• W. Edward Deming

• Cristiano Ronaldo

• Richard Levine

• Margareth Hawthorne

A pioneer author that is reference in quality concepts.

• Michael Porter

• Kazuko Kudo

• Yokohama Sakujiro

• Joseph Juran

The Pareto principle means concentrating the energy on eliminating the vital few sources that cause the majority of problems

• True

• False

Effectiveness is?

• To be wise

• The way we perform and use resources

• When we achieve our objectives

• To be unwise

Efficiency is?

• When we achieve our objectives

• To be logical

• To be wise

• The way we perform and use resources