Post-Test

Which of the following shows the correct order of the phases of the CIP Process?

• Assess, Act, Analyze

• Analyze, Act, Assess

• Assess, Analyze, Avoid

• Assess, Analyze, Act

The first step in the Assess Stage is to “Get Organized”. Which of the following does not belong to this step?

• Formulate a Broad Problem Statement

• Identify the Process on which the Project will revolve upon

• Create the CIP Team

• Talk with the Customers

What is defined as a qualitative statement or phrase of the Customer’s needs and wants, stated in the his own langauge?

• Affinity Statements

• Customer-Focused Statements

• Voice of the Customer

• Customer-Related Measures

The third step of the Assess Stage is to “Walk the Process”. Which of the following is NOT a reason to walk the proces?

• To identify where the issue is located in the process

• To provide technical assistance to the owner of the process

• To create a common understanding of the process

• To uncover problems and identify improvement opportunities

In walking a process, what does the letters SIPOC stand for?

• Suppliers-Inputs-Process-Outputs-Customers

• Supplies-Inputs-Provide-Outputs-Customer

• Supply-Input-Proceed-Output-Customer

• Supply-Inset-Procure-Outcome-Compile

What is defined as a diagram that uses graphic symbols to depict the nature and flow of the steps in a process?

• Affinity Diagram

• Activity Flowchart

• Process Steps

• Deployment Map

In mapping a process, what purpose does a Storm Cloud serves?

• It identifies the process owners that delivers the process

• It represents issues that reside in the current process

• It represents supplemental information for each element in the diagram

• It shows the opportunities that may be exploited within the process

Illustrating a Process Map requires specific shapes and figures. What does a diamond shape in a flowchart signifies?

• The beginning of the process

• Continuity of steps in the process

• The end of the process

• A decision to be made in the process

In presenting quantitative data in the CIP, which two types of graphical representations are most used?

• Line graph and Histogram

• Bar and Line Graph

• Histogram and Bar Graph

• Line Graph and Histo-Pie Graph

What method is used to review a problem to identify and verify the reasons for the problematic symptoms in the process?

• Underlying Causes Analysis

• Root Cause Analysis

• Mile Deep Investigation

• Causal Identification