Balance Scorecard

Which one of the following is not one of the Balanced Scorecard’s four generic perspectives?

• internal business processes

• marketing and advertising

• innovation and learning

• financial

Which one of the following is a ‘lag’ performance indicator?

• output per employee

• return on capital employed

• number of complaints received from customers

• number of training hours per employee

What is driving the need for using the balanced scorecard model today?

• Increased regulation in employment law

• A desire to better manage your firm resources

• Hybrid models of working

• The need to reduce bureaucracy

What is a balanced scorecard?

• A way of monitoring the performance of employees

• A tool to ensure teams are fulfilling their objectives

• A strategic management performance metric that helps companies identify and improve their operations

• A tool for monitoring the customer experience

The on-time performance and customer-response time are the examples of

• measures of internal business processes

• financial measures

• customer measures

• measures of growth and learning

When a company wants to align performance with their goals and objectives, they often use what?

• Strategic goal setting

• Balanced scorecard

• Balanced marketing

• Objective scorecard

Which perspective focuses on training employees?

• Learning and growth

• Business process

• Customer

• Financial

c

What is 'strategy mapping' in the balanced scorecard?

• Identifying causal links between the four perspectives correct incorrect

• Mapping the business' processes

• Setting the mission of the company

• Agreeing the strategy with the director of the business correct incorrect