Supreme Service S1

Please select all that are objectives for this training

• Improve communication and teamwork.

• Improve rapport and patience with customers.

• Understand how to ignore difficult customers.

• Develop an agile mindset and plans while dealing with difficult customers.

Who has been the leader in customer satisfaction for the 7th year?

(According to the American Satisfaction index)

• Dominos Pizza

• Chili's

• Buffalo Wild Wings

• Chick-fil-A

The difference between good and supreme service is:

(Select all that applies)

• There are no differences

• Are achieved by small actions, and details.

• Are very different

• is based on the customer receiving more than expected

Please select the tools that could be more helpful to you:

• Improve Rapport and connection.

• Provide effective feedback to team members and leaders.

• Managing complaints and difficult customers.

• Improve patience and emotional control.

On 0 to 10 scale (where zero is the worst and 10 is the very best)

how would you rate this session?