Supreme Service S1
Authored by Level Coaching
Professional Development
Professional Development
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5 questions
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1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Please select all that are objectives for this training
Improve communication and teamwork.
Improve rapport and patience with customers.
Understand how to ignore difficult customers.
Develop an agile mindset and plans while dealing with difficult customers.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Who has been the leader in customer satisfaction for the 7th year?
(According to the American Satisfaction index)
Dominos Pizza
Chili's
Buffalo Wild Wings
Chick-fil-A
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
The difference between good and supreme service is:
(Select all that applies)
There are no differences
Are achieved by small actions, and details.
Are very different
is based on the customer receiving more than expected
4.
MULTIPLE CHOICE QUESTION
30 sec • Ungraded
Please select the tools that could be more helpful to you:
Improve Rapport and connection.
Provide effective feedback to team members and leaders.
Managing complaints and difficult customers.
Improve patience and emotional control.
5.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
On 0 to 10 scale (where zero is the worst and 10 is the very best)
how would you rate this session?
(a)
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