CHAPTER 2: MANAGEMENT LEARNING PAST TO PRESENT

The assumption that people are complex with widely varying needs is most associated with the ____________ management approaches.

• classical

• neoclassical

• behavioral

• modern

One example of how scientific management principles are applied in organizations today would be:

• conducting studies to increase efficiencies in job performance.

• finding alternatives to a bureaucratic structure.

•  training managers to better understand worker attitudes.

• focusing managers on teamwork rather than individual jobs.

Which of the following is not a classical management approach?

• Scientific management 

• Organizations as systems

• Administrative principles

• Bureaucratic organization

Pizza Cottage, pizza delivery chain, assures delivery of pizza within half-an-hour of the placement of order. It employs various methods like specialization of works, study motion and analysis of routes to make sure that the order reaches the customer in half-an-hour. Which of the following management techniques is Pizza Cottage most likely using?

• Bureaucratic organization

• Maslow’s Theory of Human Needs

• McGregor’s Theory X and Theory Y

• Scientific management

Coordination refers to providing and mobilizing resources to implement the plan

• True

• False

Formal rules and procedures are defining characteristics bureaucratic organization

• True

• False

Henri Fayol set a number of “principles” (Administrative Principles) to guide managers in action. What are the principles?

• Scalar chain principle and the unity of command principle

• The unity of command principle and the unity of direction principle

• The unity of direction principle and scalar chain principle

• Scalar chain principle, the unity of command principle and the unity of direction principle

_______ is a rational and efficient form of organization founded on logic, order, and legitimate authority.

• Scientific management 

• Organizations as systems

• Administrative principles

• Bureaucratic organization

What are the five defining characteristics of bureaucratic organization?

• Clear division of labor, Clear hierarchy of authority, Informal rules and procedures, Individualism and Careers based on merit

•  Clear division of labor, Clear hierarchy of authority, Formal rules and procedures, Impersonality and Careers based on merit

• Ambiguous division of labor, Clear hierarchy of authority, Formal rules and procedures, Professionalization and Careers based on merit

• Ambiguous division of labor, Clear hierarchy of authority, Formal rules and procedures, Impersonality and Careers based on merit

When the registrar of a university deals with students by an identification number rather than a name, which characteristic of bureaucracy is being displayed and what is its intended benefit?

• division of labor, competency

• merit-based careers, productivity

• rules and procedures, efficiency

•  impersonality, fairness