Registration

Room Position =Vacant room +_____________

• Expected Departure- Expected Arrivals

• Expected Arrivals-Expected Departure

• Expected Arrivals-Walk in

• OOO-Expected Departure

Which of the below is an amenity in guestroom ?

• Mini bar

• Iron & Ironing Board

• Fruit Basket

• Bathrobe

Registration is Formal contract between _______ and _______

• Hotel & Employee

• Hotel & Guest

• Employee & Guest

• General manager & guests

_________ implies that rooms available for sale exceed expected arrivals.

• Negative position

• Neutral Position

• Plus Position

• Overbooking

________ provides first face to face contact with the hotel .

• Reservation

• Registration

• Occupancy

• Departure

Guests are issued key at pre-arrival stage

• TRUE

• FALSE

Creating the registration records takes place _______

• Before the arrival of guest

• After arrival of guest at hotel

• After the guest leaves the hotel

• Before guest reserves a room

___________ is an important part of registration process.

• Guest Welcome

• Guest Status

• Establishing the Method of Payment

• Cleaning of guest rooms