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Knowledge Check - D3

Authored by Sebastian Morales

Fun, Professional Development

Professional Development

Used 1+ times

Knowledge Check - D3
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12 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Tool used to create a label for a return

HYLA

Newgistics

Pitney Bowes

OPUS

2.

FILL IN THE BLANK QUESTION

20 sec • 1 pt

What's the acronym we use to denominate a period for a customer to regret of a purchase, cancel it and get the tax refund?

Answer explanation

BRE stands for Buyers Remorse Exchange or Buyers Remorse Period

After this time, we have to create an escalation for the issues of the cx

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What's RMA related to when creating a return?

Return Mailing Authorization

Invoice Number

Item ID

Order Track

Answer explanation

RMA related to Invoice Number

Item ID related to SKU

We can find them both at Ordert Track

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

We can return more than one device with the same RMA

True

False

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

We can return more than one device with a different RMA

True

False

Answer explanation

We cannot process a return with the same SKU/Item ID

6.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

What are the processes the customer has BRE?

Next Up

Trade-in

Returns

Exchange

Activations

7.

FILL IN THE BLANK QUESTION

20 sec • 1 pt

How many exchanges is allowed to request a customer per line?

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