CSBL 2 Day 1 Review

A small number of people with complementary skills who are committed to a common purpose, set of performance goals, and shared approach for which they hold themselves mutually accountable.

• Group

• Corporation

• Team

• None of the above

Answer explanation

Definition of a team according to Katzenbach and Smith (1993)

Choose the essential of an effective team?

• Small number w/ complementary skills

• Mutual

  Accountability

• Commitment

• All of the above

Answer explanation

All three choices are essentials that make a team effective. Some other examples are: Effective meetings & Internal Communication; Common Purpose; Individual and Collective Representation; Set of Performance Goals; Continually learns and develops; Shared Approach; Support for the emotional work.

This is a model that presents a measure/picture of an effective team

• The Lencioni Model

• Team Diagnostic Model

• Stellar Diagnostic Model

• The Katzenbach and Smith Model

Answer explanation

It highlights the essentials by presenting competencies that facilitate effectiveness - productivity and positivity. This model is built on the premise that productivity and positivity are both necessary for teams to be effective and high-performing and sustainable.

Team Dysfunctions:

_______ __ _____is the unwillingness to be vulnerable within the group. Team members who are not genuinely open to others about their mistakes and weaknesses make it impossible to build a foundation for trust.

Answer explanation

Behaviors include:

- Team members are reluctant to be vulnerable with one another

- Unwilling to admit their mistakes, weaknesses, or needs for help

- Without a certain comfort level among team members

Team Dysfunctions:

There is ____ __ ________ when the team is incapable of engaging in an unfiltered and passionate debate of ideas. Instead, they resort to veiled discussions and guarded comments.

Answer explanation

 Behaviors include:

- Teams incapable of engaging in unfiltered, passionate debate about key issues, causing situations where team conflict can easily turn into veiled discussions and back channel comments. 

- Do not openly air their opinions, inferior decisions are the result

Overcoming the dysfunctions enables teams to achieve a level of synergy that naturally results to high performance. There are stages involved before developing team synergy. Which is NOT part of the stages.

• Membership

• Subgroup

• Conflict

• Individualism

Answer explanation

The stages of team synergy:

Membership

Subgroup

Conflict

Individuation

Synergy

The T.E.A.M. ® Conversation Model has four steps. This step is characterized by agenda-setting by the team coach with the team

Answer explanation

Guide questions that can help you in this step include:

What do you want us to discuss in relation to the goal/project?

How are individual topics interrelated? What’s common among these?

What’s our top priority?

The T.E.A.M. ® Conversation Model has four steps. This step is characterized by understanding the team’s current reality

Answer explanation

Guide questions that can help you in this step include:

What’s the current reality? What’s happening?

What do we have?

What’s missing?

The T.E.A.M. ® Conversation Model has four steps. This step is characterized by aligning actions, attitudes, and mindsets

Answer explanation

Guide questions that can help you in this step include:

What does the team want to happen?

- What do we need to do?

- How do we need to behave?

- What do we need to let go of?

- What attitudes and mindsets do we need to have?

The T.E.A.M. ® Conversation Model has four steps. This step is characterized by coming up with a final plan of action and progress monitoring

Answer explanation

Guide questions that can help you in this step include:

What’s our final plan of action?

Timelines?

How do we monitor our progress?

When do we meet again?