PLUMBING

How much is the PDP?

• $18.99 + HST = $21.46

• $22.00

• $13.99 + HST = $21.46

• $9.99 + HST = $11.29

What is the activity code for a blocked sink drain?

Customer HAS PDP.

Take your time to check on DOK Solution Finder

• 25

• 01

• 27

• 90

Customer with PDP is calling because he has a broken pipe that is flooding the basement, the main valve has been shut off, this is an uncontrollable leak.

What is the activity code?

Take your time to check DOK Solution Finder

• 25

• 22

• 35

• 60

Customer with PDP is calling because he has a broken pipe that is flooding the basement, the main valve has been shut off, this is an uncontrollable leak.

Is this a Same Day Service (SDS)?

• YES

• NO

Answer explanation

Yes remember the uncontrollable leak is an emergency, if need more information go to DOK Article

SAME DAY SERVICE – OVERVIEW (4716)

Customer with PDP is calling because the pipe is making a hammering noise. What activity code should you place?

Take your time to check on DOK Solution Finder.

• 22

• 90

• 35

• 01

Customer is calling because there is one of the three toilets blocked.

Customer has PDP

What is the activity code you should use? Please take your time to check DOK Solution Finder

• 90

• 44

• 01

• 35

Customer with PDP is calling because the only toilet in the house is leaking from around the base. (leak has been contained)

What activity code you should follow? Take your time to check on DOK Solution Finder

• 90

• 50

• 44

• 01

Does the PDP covers Faucet issues?

• YES

• NO

If customer has PDP and she has a Faucet issue, can you give 15% off for the quote?

• Yes

• No

If customer has just one toilet on the house, is this a Same Day Service?

• Yes

• No

Answer explanation

Yes, one toilet on the house is consider an emergency or SDS