Customer Service- Review #2

Customer Service- Review #2

12th Grade

37 Qs

quiz-placeholder

Similar activities

Understanding the Times: Chapter 1 - The Battle of Ideas

Understanding the Times: Chapter 1 - The Battle of Ideas

12th Grade

40 Qs

Adobe Photoshop + Illustrator

Adobe Photoshop + Illustrator

12th Grade

35 Qs

JLAB Practice test

JLAB Practice test

9th - 12th Grade

38 Qs

Biological Pathogen Review for Exam

Biological Pathogen Review for Exam

9th Grade - Professional Development

41 Qs

Desery

Desery

12th Grade

42 Qs

EP: before giving care (T2)

EP: before giving care (T2)

9th - 12th Grade

39 Qs

TLE SES Commerce International

TLE SES Commerce International

10th Grade - University

38 Qs

Foot and Ankle Injuries

Foot and Ankle Injuries

11th - 12th Grade

39 Qs

Customer Service- Review #2

Customer Service- Review #2

Assessment

Quiz

Specialty

12th Grade

Medium

Created by

Frances Sawyer

Used 34+ times

FREE Resource

AI

Enhance your content

Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...

37 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What question should sales associates ask themselves when studying competitors' products and services?

"What can I tell customers about competitors that will make my company sound better?"

"What is misleading about the competitors' prices or services?"

"Why would I buy my own company's product or service over a competitor's?

"How can I convince customers that competitors do not offer good customer service?"

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

An experienced stylist sees a new shampoo person about to use a certain conditioner on a customer. The stylist knows the customer is allergic to that conditioner. Which of the following should the stylist do?

Speak to the shampoo person before he uses the conditioner on the customer.

Move quickly to the shampoo area and offer to finish with the customer.

Ask the customer if the shampoo person was told about the allergy.

Tell the shampoo person not to use the conditioner on that customer's hair again.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Julie places her previously purchased coat on the counter with the receipt. She has seen that the coat is now 30% off the price she paid 3 weeks ago. The store has a 14-day sales price adjustment policy. She wants a credit for the price difference. The associate should:

Suggest that the customer pay more attention to the sale dates in the future.

Suggest that the customer return the coat, then buy it again at the discounted price.

Tell the customer there is nothing the associate can do to help her and move on to the next customer.

Ask the customer to wait while the sales associate asks the manager for approval.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is the BEST reason for a sales associate to test and sample a product before it goes on display?

To learn how to push slow-moving products and not lose a sale.

To impress customers by demonstrating knowledge and expertise.

To warn customers about products that are difficult to assemble.

To make it easier to demonstrate and sell products.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A sales associate completes an online training class for a store's new MP3 players, but she cannot remember how long it takes to charge the batteries. What should the sales associate do?

Review the online class again.

Check the internet when the sales associate goes home.

Plug the display unit in and time how long it takes to charge.

Ask a friend that has a similar MP3 player.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the sales associate's goal when asking a customer, "If you could describe the ideal software to solve your business problems, what would you like it to do for you?

To prompt the customer to purchase software that same day.

To understand the customer's overall need.

To determine the customer's knowledge of available products.

To determine if the product is available within the store.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the MOST important information a sales associate should look for when studying the store's competition?

Product sale and sale-timing information that the competing store places on websites and in newspapers.

Flow of the competing store, including product displays, and the location of cash registers and service desks.

Selling techniques and product demonstrations employed by sales associates at the competing store.

Product details and specifications offered by the competing store, such as brand, price, size, and warranty.

Create a free account and access millions of resources

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

By signing up, you agree to our Terms of Service & Privacy Policy

Already have an account?