Front Office - Week 2

The room is equipped with a single bed for one guest. Usually measuring 80 x 192 cm up to 100 x 200 cm. What room is it?

• Twin Room

• Single Room

• Suite Room

• Deluxe Room

Special room rates for guests staying only a few hours or half a day where guests arrive and depart on the same day, what kind of room rates is this?

• Day Rates

• Weekend Rates

• Seasonal Rates

• Monthly Rates

Basically this room rate is reserved for guests sent by another hotel because the hotel lacked of rooms (over booked), what kind of room rate is this?

• Company Rates

• Travel Agent Rates

• Overflow Rates

• Normal Rates

Rooms occupied by guests are clean (already cleaned), called as:

• OO

• OC

• VC

• OD

Empty rooms are clean and ready for sale (ready to sale), called as:

• DD

• OC

• VD

• VC

The guest has checked in at the hotel, but for some reason does not occupy the booked room, called as:

• SO

• OD

• OOO

• VD

A hotel guests who travel alone (individually). And not tied to one group or group. Usually this type of guest makes room reservations directly to the hotel and generally only makes room reservations (room only).

• VIP

• SIT

• FIT

• GIT

A hotel guests who are considered important in a hotel, such as: Celebrities, guests who stay in expensive rooms, government officials, executives from companies, guests who often stay at hotels and others, called as:

• VIP

• SIT

• FIT

• GIT

The front office clerk hands over a Guest Registration Card (GRC) to the guest and requests the guest to fill in personal information regarding the stay in the hotel, this is the process of:

• Pre-arrival

• Arrival

• Occupancy

• Departure

The guest enjoying our facilities or complaining about our hotel is a stage of:

• Pre-arrival

• Arrival

• Occupancy

• Departure