ငပလီ အခြေခံ

Service product bundle meaning?

• Augmented product

• Core benefit

• Actual product

• Extra service

Characteristic of service is meaning ?

• Simultaneity

• Heterogeneity

• Perishability

• Intangibility

Degree of labor intensive meaning _____.

• Labor cost > Capital cost

• Labor cost< Capital cost

• Capital cost > Labor cost

• Capital cost<Labor cost

Hotel,Airline,Motel, are _________.

• Service factory

• Mass service

• Professional service

• Service shop

GUEST meaning

• Greet the customer

  Understand customer need

  Explain features and benefit

  Suggest addition item

  Thanks

• Greet the customer

  Understand customer desire

  Explain for product

  Suggestion selling

  Thanks

• Greet the customer

  Understanding customer pay

  Explain for food

  Suggestion selling

  Thanks

• Greet the customer

  Understanding customer question

  Explain customer need

  Suggestion sell

  Thanks

3 component of customer service is include consistency, attention detail and (a)   .

ဖေါ်ပြထားသော ပုံတွင်ပျောက်နေသောစာသားမှာ (a)   ဖြစ်ပါသည်။

What qualities are important to our customers? There are accuracy, Friendless, Timeless, Efficiency, Courtesy and (a)   .

Types of customers အမျိုးအစား ၂ မျိုးရှိသည့်အနက် မိမိ၏လုပ်ဖေါ်ကိုင်ဖက်များကို (a)   ဟိုခေါ်ပါသည်။