Business Communication /Customer Service

When taking a message, you should always add the ____________ for the call.

• reason

• tone of voice

What is the first thing you should say when answering a business phone?

• What up?

• Your name and the name of the business

• I'm busy. What do you want?

What is a Good Way to Answer Your Phone?

• Hey, whats up

• This is Jake Jones, how can I help you?

• Hello?

What type of voicemail should you leave?

• a lengthy inaudible one

• clearly stated, right to the point, always leaving your name and number

• Don't even talk about the subject at hand

Which of the following could be considered "good" manners while at work?

• using polite language

• having respect while others are speaking

• respecting rules of the establishment

• all of the above

Student workers will demonstrate listening skills by..

• having eye contact

• playing on electronic devices

• Silent mouths and listening ears

• walking away

When you pick up the phone, what is the very first things you say?

• Ask for a person by name

• Your name

• Ask the name of the person you called

• Hello

Choose the best greeting.

• Morning, Hannah speaking. How may I help you?"

• Good morning, UUM Bursary, this is Hannah speaking. How may I assist you?"

• This is Hannah. What now?"

• Good morning. How may I help you?"

Which statement is True? Telephone etiquette includes …….

• the way you greet a guest.

• the way you see a guest.

• the way a guest greets us.

• the way a guest greets us.

A good telephone voice...

• ...is soft and relaxing.

• ...is the same as your normal speaking voice.

• ...is confident and clear.

• ...has no emotion.