Conflict

Conflict is ...

• struggle

• fight or battle

• toleration

• controversy

Conflicts are based on lack of trust can result from...

• Poor Communication

• Emotion

• personal preference

• Inaccurate perceptions

Some are low on cooperativeness and assertiveness. They will.... conflict

• AVOID

• ACCOMMODATE

It is always good to say " you make me angry when you....".

• True

• False

It is important that each person in a conflict be willing to compromise.

• TRUE

• FALSE

What is the most IDEAL form of Conflict Management?

• avoiding

• accommodating

• compromising

• collaborating

Phuong is a strong manager who will always argue her case and insist on the superiority of her point of view. Which conflict management style is this?

• Avoiding

• Competing

• Collaborating

• Accommodating

One-on-One Dispute Resolution Steps:

• Identify and define the problem

• Directly argue and win for yourself

• List and evaluate potential solutions

• Select the best solution

conflict is divided into:

• Substantive conflict

• Emotional conflict

• Relationship conflict

• Communicative conflict

Other ways of viewing dispute resolution are.

• A power-based approach

• A rights-based approach

• An interest-based approach

• An emotion-based approach