When faced with orders not related to food and beverage service, the best you can do as a room service attendant is :

• Accept the order and relay it to the appropriate staff.

• Accept the order and explain to the guest that it is not your concern.

• Accept the order, relay it to your co-workers and ask them to do it.

• None of the above.

The guest ordered a chicken burger and french fries. Which of the following items should you prepare? 

1.     Dinner Spoon

2.     Catsup and mayonnaise 

3.     Dinner knife 

4.     Table napkin 

5.     Dinner fork

• 1, 2, 4 and 5

• 2, 3, 4 and 5

• 1, 2, 3 and 4

• All of the above

As a room service attendant, why is it important that you have a knowledge of the menu?

• It helps you give a better advice or suggestion to the guests.

• It helps you determine the location of rooms more easily.

• It helps you identify the preference of the guests.

• It helps you identify the orders while serving them.

Depending on the establishment, room service attendants may be required to have basic cooking and food arrangement skills. This is because they are responsible for which of the following duties?

• Clear room service order and maintain room service items

• Deliver and serve room service orders

• Take room service orders

• Prepare room service orders

It is important to know and use the name of the guests when taking orders for the following reasons except:

• It makes your service more personal and professional.

• It determines the dietary preferences of the guests.

• It confirms the identity of the guests.

• It helps in verifying the order and the room number before delivery.

Arrange the following procedures for getting orders from the doorknob menu in its proper sequence.

1.     Sort out all room service orders according to the time of service starting from the earliest one.

2.     Collect the doorknob menu orders floor by floor.

3.     Post down orders at the point of sale terminal to prepare the bill.

• 3, 2 and 1

• 2, 1 and 3

• 1, 2 and 3

• 2, 3 and 1

The tray or trolley setup may also include _____ which is used for promotion and in providing information regarding the pick-up of soiled tableware.

• Placemats

• Tray cards

• Single-use items

• Floral decorations

Which of the following is important when preparing a tray trolley?

• Food orders to be served first should be placed on the topmost layer.

• Set the trolley on a table before transporting the order. Make sure that the hotbox is prepared according the manufacturer’s manual.

• Set the trolley into a table before transporting the order.

• Set up the items in the same manner that they will be served on the guests’ table.

Which of the following steps is best to do after all the orders have been taken?

• Repeat the orders to confirm

• Perform suggestive selling

• Thank the guest and end the call

• Compute for the total bill

When the establishment has no specific rules regarding the use of trolleys or trays, when do you think is the best time to use a trolley than a tray?

• When delivering beverages only

• When the order consists of multiple courses with beverages

• When delivering snack for room service

• When the order contains a meal of one course with beverages