ISO/Malcolm Baldrige Award

ISO stands for

• International Organizing of Standardization

• International Organization of Standardization

• Internal Standardization Organization

• International Organization of Standard

ISO 9001 is about

• Quality Management System

• Occupational Health and Safety Management

• Environmental Management System

• Standardized Method for Brewing Tea

ISO 14001 is about

• Quality Management System

• Occupational Health and Safety Management

• Environmental Management System

• Standardized Method for Brewing Tea

ISO 3103 is about

• Quality Management System

• Occupational Health and Safety Management

• Environmental Management System

• Standardized Method for Brewing Tea

___ is an award established by the U.S. Congress in 1987 to raise awareness of quality management and recognize U.S. companies that have implemented successful quality management systems.

• TQM

• Malcolm Baldrige Award

• ISO

• Six Sigma

In MBNQA Criteria Categories, choose the category that fits the description:

Examines how the organization sets strategic directions and how it determines key action plans.

• Results

• Strategy

• Leadership

• Operations

In MBNQA Criteria Categories, choose the category that fits the description:

Examines how senior executives guide the organization and how the organization addresses its responsibilities to the public and practices good citizenship.

• Results

• Strategy

• Leadership

• Operations

In MBNQA Criteria Categories, choose the category that fits the description:

Examines the organization’s performance and improvement in its key business areas.

• Results

• Strategy

• Leadership

• Operations

In MBNQA Criteria Categories, choose the category that fits the description:

Examines how the organization enables its workforce to develop its full potential and how the workforce is aligned with the organization’s objectives

• Results

• Strategy

• Leadership

• Workforce

In MBNQA Criteria Categories, choose the category that fits the description:

Examines how the organization determines requirements and expectations of customers and markets

• Results

• Customer Focus

• Leadership

• Workforce