BPO 1

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10 Qs

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BPO 1

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Assessment

Quiz

Professional Development

University

Hard

Created by

Claver Dcosta

Used 15+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Call Centres that take calls from within country are called ______.

International Call Centres

Domestic Call Centres

National Call centres

Country Call Centres

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Call Centers where customers call up a number to get their complaints addressed are __________.

Inbound Call Centres

Outbound Call Centres

Complaint Call Centres

Customer Grievances Call Centre

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Calls on behalf of the company or client for tasks, including 

_________

Delivering news

Addressing complaints

Telemarketing

-

Giving feedback

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Customer Care Executives are also called _______

People's agents

Company's agents

Agents

Agencies

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

CCE's main duties include ________.

Providing financial support

Teaching a language

Recruiting

Selling products and services

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

A CCE's responsibilities include _______.

teaching the caller business phrases

trapping the customer in a financial problem.

creating a good image of the company in the caller's mind.

giving the customer the company's secrets.

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

English is the most commonly used language in the _______ world.

home

corporate

office

social

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Google

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Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

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