BPO 1

Call Centres that take calls from within country are called ______.

• International Call Centres

• Domestic Call Centres

• National Call centres

• Country Call Centres

Call Centers where customers call up a number to get their complaints addressed are __________.

• Inbound Call Centres

• Outbound Call Centres

• Complaint Call Centres

• Customer Grievances Call Centre

Calls on behalf of the company or client for tasks, including 

_________

• Delivering news

• Addressing complaints

• Telemarketing

  -

• Giving feedback

Customer Care Executives are also called _______

• People's agents

• Company's agents

• Agents

• Agencies

CCE's main duties include ________.

• Providing financial support

• Teaching a language

• Recruiting

• Selling products and services

A CCE's responsibilities include _______.

• teaching the caller business phrases

• trapping the customer in a financial problem.

• creating a good image of the company in the caller's mind.

• giving the customer the company's secrets.

English is the most commonly used language in the _______ world.

• home

• corporate

• office

• social

Good customer service is _______ to business success.

• critical

• critically

• criticism

• critic

A CCE should be able to ______ an Irate customer.

• ignore

• threaten

• pacify

• question

A CCE should be good at ________.

• singing.

• talking.

• making friends.

• building rapport.