
BPO 1
Authored by Claver Dcosta
Professional Development
University
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10 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Call Centres that take calls from within country are called ______.
International Call Centres
Domestic Call Centres
National Call centres
Country Call Centres
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Call Centers where customers call up a number to get their complaints addressed are __________.
Inbound Call Centres
Outbound Call Centres
Complaint Call Centres
Customer Grievances Call Centre
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Calls on behalf of the company or client for tasks, including
Delivering news
Addressing complaints
Telemarketing
-
Giving feedback
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Customer Care Executives are also called _______
People's agents
Company's agents
Agents
Agencies
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
CCE's main duties include ________.
Providing financial support
Teaching a language
Recruiting
Selling products and services
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
A CCE's responsibilities include _______.
teaching the caller business phrases
trapping the customer in a financial problem.
creating a good image of the company in the caller's mind.
giving the customer the company's secrets.
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
English is the most commonly used language in the _______ world.
home
corporate
office
social
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