Chapter 7 Principles of Effective Communication EMR and Med Ther

What is communication?

• The activity of you better get this one right!

• The activity of conveying information

Emergencies are _____________ situations for the patient, family members, and bystanders.

• stressful

• fun

While working, you will leave a big impression, not only of yourself, but of your department and your profession.

• true

• false

Verbal communication:

• uses words and sounds that make up language we speak

• uses body language, eye contact, and gestures

Nonverbal communication:

• uses words and sounds that make up language we speak

• uses body language, eye contact, and gestures

Written communication:

• signs, symbols, and designs

• use of letters and words to express language we speak

Visual communication:

• signs, symbols, and designs

• use of letters and words to express language we speak

The communication process: The sender-

• the one for whom message is intended

• the one who is introducing new thought or concept or initiating communication process

thought, concept, idea being transmitted

• message

• receiver

the one for whom message is intended

• sender

• receiver