Emails Test

Are emails more or less formal than letters?

• More formal

• Less formal

Are emails more or less formal than text messages?

• More formal

• Less formal

What is wrong with this email? "Hiya Sally, I hope you are well? Please can you send me the documents for my employment contract? Cheers, Susan"

• The salutations aren't appropriate

• The email doesn't include any salutations

• The email is too demanding

• The grammar is poor

What does BCC stand for?

• British Certified Copy

• Blind Carbon Communication

• Blind Confidential Copy

• Blind Carbon Copy

Which of the following is NOT a reason for misinterpreting an email?

• Tone

• Sarcasm

• Time

• Capital Letters

You have received an extremely rude email from one of your co-workers stating "you are useless and should go back to your country". Draft an email to your manager asking if you may arrange a meeting with HR to express your upset.

Provide three examples of email etiquette.

Writing your email in _____ case can come across as lazy.