N5 Business Management - Operations

Inspecting products at the end of the production process against agreed quality standards. Any unacceptable products are either discarded or sent back for correction.

• Quality Assurance

• Quality Control

• Quality Circles

• Benchmarking

Inspecting products at each stage in the production process against agreed quality standards. Any unacceptable products are either discarded or sent back for correction.

• Quality Assurance

• Quality Control

• Quality Circles

• Benchmarking

Where groups of workers from all levels meet to discuss problems related to quality in order to identify solutions so that quality can be improved.

• Quality Assurance

• Quality Circles

• Quality Control

• Benchmarking

The best techniques and practices used by another organisation which is considered to be “the leader/best” in the market are copied in order to make improvements to current practices and so improve quality.

• Quality Assurance

• Quality Circles

• Quality Management

• Benchmarking

Where manufacturing of products relies mainly on human effort

• Labour Intensive Production

• Capital Intensive Production

Where manufacturing of products relies mainly on technology

• Capital Intensive Production

• Labour Intensive Production

Where a single product is made to a customer’s specific requirements

• Job Production

• Batch Production

• Flow Production

Where similar products are produced in groups at the same time before another group is started

• Batch Production

• Job Production

• Flow Production

Large-scale production where items move continuously from one stage of the production line to the next and each stage adds to it

• Batch Production

• Flow Production

• Job Production

Stock should not go above this level as it means overstocking occurs

• Maximum Level

• Minimum Level

• Re-order Level

• Re-order Quantity