Test on WCH

How Many CGT a CSR can do in a day?

• 4
• 1
• 5
• 8

How Many CGT a CSR can do in the First Half in a day?

• 4
• 1
• 5
• 8

How Many JLG groups can be added in one CGT at same time ?

• 1
• 3
• 2
• no such rule

How much time is required to complete CGT for   one  JLG Group(In Minutes)?

• 40
• 25
• 30
• no such rule

How much time is required to complete CGT for  More than  one  JLG Group(In Minutes)?

• 30
• 25
• 40
• no such rule

If CGT is cancelled – Before 1PM in a day- What will be the next step

• We  will do CGT on  next day
• we can do CGT post 10 minutes of cancellation ofCGT
• we can do CGT in Second half( Post 2.30 p.M)
• no such rule

As per Passbook Ac holder name is “Rekha Mati” but in KYC   name is “Reekha  Mati”What action should be taken for this documents at Branch Level

• Please ask customer to correct name in Passbook and Bank account, and once it is corrected- please upload
• Please take affidavit from customer  and upload file
• need BH declaration and upload file
• no such rule- Just Upload

As per Voter card  Customer  name is “Rekha Mati” but in Aadhar Card name is  “Reekha  Mati” What action should be taken for this documents at Branch Level

• Please ask customer to correct name in Aadhar card , and once it is corrected- please upload
• Please take affidavit from customer  and upload file
• need BH declaration and upload file
• need AM declaration and upload file

If the loan error message shows “bank account tagged with another customer, what action should be taken by BH/ABH  before re-uploading the file ?

• Need AM declaration and upload file
• Before uploading the file ,Please check if the tagged customer is active or not in FIS. If not then request a rectification team with proper details
• need BH declaration and upload file
• No such rule- we can not upload file

If BH  found the customer or spouse name is different between two KYC of the customer, what action should BH  take before uploading file 

• Rejet File
• need BH declaration and upload file
• no such rule- Just Upload
• Please take affidavit from customer  and upload file