BES & VitalSource Manage Quiz

What is the first tool we use to pull up the user or order information

• BES

• VitalSource Manage

• Yuzu

What information do we copy from BES to paste into VitalSource Manage

• Transaction ID

• Reference ID

• Publisher Ref Code

• Order ID

The first ____ digits of the transaction ID is the Store Number, which we can use to find out where they purchased the item by entering that number in Store Search

• 5

• 4

• 3

• 6

If we can't find the order using their name or email address, we can try to find it using their _________ (which can be found in the Transaction ID)

• Book's ISBN

• Order Number

• School Name

• Student Number

If a student has two different profiles with two different emails already in the system, we will need to.....

• Submit a Merge Request by escalating the ticket

• Delete the duplicate profile

• Delete both profiles, then create a new account

Can we resend the customer's confirmation email using BES

• YES

• NO

If you see an eResource Access Code on a purchase, it means that...

• Their purchase was not successful

• Only the first page will be in Yuzu and they will access their materials on the publisher's website

• They will see the full eBook in their Yuzu library

Should we edit the user's information (first and last name, email) in the left hand column in VitalSource?

• Yes

• No

If we want to log in to the user's Yuzu account to view their bookshelf, we should click on...

• User Online Login

• User Store Login

• Edit User

• New Bookshelf User

Anika, Mia, and Maya are working on a project and need to access BES Support. Which website should they visit?

• https://support.bncollege.com/bes/login

  
  

• https://bes-support.bncollege.com/login

  
  

• https://sso.bncollege.com/bes-support/login

  
  

• https://bes.bncollege.com/support/login