Service Excellence Quiz
Authored by Heather Maxwell
Specialty
11th Grade
Used 3+ times
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10 questions
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1.
FILL IN THE BLANK QUESTION
1 min • 10 pts
What is the Credit Union philosophy?
People _________ people
2.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Who plays a role in providing excellent service?
Someone
Everyone
No one
I don't know
3.
OPEN ENDED QUESTION
3 mins • 10 pts
Why are complaints a bad thing?
Evaluate responses using AI:
OFF
4.
OPEN ENDED QUESTION
3 mins • 10 pts
Why are complaints a good thing?
Evaluate responses using AI:
OFF
5.
FILL IN THE BLANK QUESTION
1 min • 10 pts
A dissatisfied customer will tell __ people about the experience.
6.
FILL IN THE BLANK QUESTION
1 min • 10 pts
Deliver _______ excellent service to every member and team member everyday and every time.
7.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Pick the answer that is not one of the 7 Elements of Excellent Service.
Member Recognition
Consistency
Follow Through
Ignoring Complaints
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