Intro to IT Ch 9 Quiz Review

An information system is made up of which of the following general components? (Select all that apply.)

• Technology

• People

• Procedures

• Policies

Answer explanation

Policies belong to the governance category.

Which of the following is NOT an example of an information system? (a)  

• Art collection
• Transaction processing
• Expert system
• Customer relationship management

Answer explanation

An art collection provides no way of reporting, analyzing, or organizing the information it represents.

The software that runs self-driving cars are an example of what IT discipline?

• Artificial Intelligence (AI)

• Quantum Computing

• Supercomputing

• Expert Systems

Answer explanation

Artificial Intelligence, or AI, is the ability of a software system to respond with seeming "intelligence", as a human might do.

Expert Systems generate recommendations and conclusions based on data, but cannot adapt to situations outside their programming.

Supercomputing refers to the ability to operate software at very high speeds and work simultaneously on many problems by using specialized computer hardware.

Quantum Computing uses the principles of Quantum Mechanics to arrive at a correct solution by trying an almost infinite number of possible solutions.

What is a supply chain?

• The flow of goods and services from the producer to the consumer, including storage and transport

• A system of warehouses and storerooms that hold consumer goods

• Trains, ships, trucks, and other shipment entities that carry goods

• The electronic record of consumer transactions generated by the sale of goods.

(a)   organizes notes, activities, and metrics into one system that works altogether.

• Customer Relationship Management
• Customer Record Management

• Consumer Reference Management

• Consumer Relationship Management

Answer explanation

Customer Relationship Management (CRM) is crucial to retaining current customers by keeping them satisfied with your company's goods and services.

Bitcoin is an example of what?

• Cryptocurrency

• Block Currency

• Chaincurrency

• Bitcurrency

Which is NOT an example of an online payment system?

• Venmo

• Cashapp

• PayPal

• SMS

​ (a)   is/are both an advantage and disadvantage of using cryptocurrencies.

• Anonymous transactions
• Lack of Privacy
• Supply and demand influences
• Decentralized systems

Answer explanation

Anonymous transactions, while protecting privacy, also allow bad actors to move money illegally (money laundering) and use cryptocurrencies for illicit activities.

Turning data points into useful information

• Data Analytics

• Supply Chain Management

• Customer Relationship Management

• Market Research

Answer explanation

Data Analytics is a growing field in Computer Science.

Using Data Analytics to inform business operations is known as what?

• Customer Relationship Management

• Raw data analysis

• Data-driven business decisions

• Supply chain management

Answer explanation

Using Data Analytics to drive business decisions results in better outcomes.