Personal Qualities & Legal Responsibilities

A communication ________________ can make it difficult for someone to send a clear message, understand the message being sent, or provide appropriate feedback.

• cycle

• sender

• barrier

• receiver

When communicating with a vision impaired patient, you may do all of the following except:

• use braille

• use large print materials

• use sign language

• speak loudly to them

All of the following are appropriate to use with a patient that is hearing impaired except:

• Speak in higher tones

• Face the patient when speaking

• Use body language and gestures

• Normal voice levels (don't holler)

The first component of the communication cycle is the _______________.

• message

• receiver

• sender

• noise

In the communication cycle, the person that gets the message is the _______________.

• sender

• encoder

• decoder

• receiver

Any response that the receiver gives back to the sender in the communication cycle is called _____________.

• feedback

• noise

• message

• channels

In the communication cycle, anything that interferes with the messages between the sender and the receiver is called _______________.

• channels

• feedback

• noise

• encoding

What are the two main types of communication?

• encoding and decoding

• verbal and non-verbal

• sender and receiver

• message and feedback

Using good judgement in what you say and do is __________.

• discretion

• responsibility

• dependability

• honesty

Being willing to be held accountable for your actions is ____________.

• enthusiasm

• empathy

• responsibility

• competence