GRM MOCK CBT 4

How can feedback be provided constructively to a new receptionist if there are areas for improvement?

• Suggest a trial for another month.
• Include the negatives between some positives.
• Suggest working alongside a colleague.
• Highlight areas of the training manual for review.

What is an example of local heritage and culture in Saudi Arabia?

• Holiday resorts.
• Landscape.
• Antiquities.
• Sports cities.

Why is it important for an establishment to check with the authorities before using a local festival as a promotional tool?

• Date may change on a yearly basis.
• Traditional crafts and culture are represented.
• It may only be open to the specific community.
• Date may coincide with and impact other offers.

What would be the most appropriate method for a hotel to use to promote a local heritage attraction?

• Discount for organized groups.
• Coupons given away with car hire.
• Discount for late bookings.
• Booking point in airport arrivals.

What is the best comparative benchmark to use when evaluating performance of two different leisure facilities in a hotel?

• Income generated.
• Use by in-house guests.
• Frequency of use.
• Duration of visits.

Which method of obtaining feedback is most likely to attract regular travelers?

• On-line review sites.
• In-room questionnaires.
• Hotel blogs.
• Focus groups.

Which promotional method is likely to be attractive to a business traveler?

• Two-for-one.
• Early booker.
• Late offer.
• Group rates.

Which manager is most likely to be involved in the production of the marketing plan?

• Executive housekeeper.
• Front-of-house.
• Catering.
• Human resources.

Which financial report is produced on a weekly basis?

• Profit and loss.
• Business plan.
• Operational analysis.
• Future forecast.

What would be the most effective way to illustrate to staff a decline in positive customer service reviews?

• Using group emails.
• Summarizing in a graph.
• Summarizing in a report.
• Using one-to-one discussions.