Business Essentials Vocab Practice (3.03)

Reorder the following by defining "Courtesy".

• good

• manners

• behavior

• polite

• ;

Reorder the following by defining "Respect".

• or

• regard

• esteem

Reorder the following by defining "Patronage".

• loyalty

• a

• particular

• business

• to

Reorder the following by defining "Customer-Centric".

• and

• customer

• wants

• needs

• focused on

Match the following

• The rivalry between two or more businesses to attract scarce customer dollars

• Corporate Culture

• All the activities a business engages in to interact with its customers

• Target Market

• Something that will fulfill a customer’s specific desire or need

• Competition

• The values and ideals that an organization encourages among its employees

• Incentive

• The particular group of customers a business seeks to attract

• Customer Relations

Reorder the following by defining "Etiquette".

• rules

• to

• behavior

• acceptable

• applying

Proactive is adapting to the ​ (a)   in advance of the ​ (b)   of events; taking ​ (c)   of ​ (d)   rather than reacting to problems.

• environment
• occurrence
• advantage
• opportunities

________________ is the customer’s preference for a business; usually expressed in regular purchases from the business.

• Customer Loyalty

• Customer Service

• Customer Relations

• Internal Customers

________________ is activities and benefits provided by a business to its customers to create goodwill and customer satisfaction.

• Customer Loyalty

• Customer Service

• Customer Relations

• Internal Customers

____________ are the people (i.e., employees) who work cooperatively together to achieve business goals.

• Customer Loyalty

• Customer Service

• Customer Relations

• Internal Customers