Customer Service Exam 1

A person or organization that buys goods or services from a store or business

• Customer

• Product

• Goods

• Business

The standard of something measured against other things of a similar kind

• Goods

• Scale

• Service

• Quality

Unique set of traceable digital activities, actions, contributions, and communications manifested on the Internet or digital devices

• Customer Service

• Digital Footprint

• Digital Design

• Scale

A firm decision to do / not to do something

• Resolution

• Conclusion

• Answer

• End

Unwritten code of conduct regarding the interactions among the members in a business setting

• Professional Etiquette

• Good Form

• Professional Standards

• The Wharton Way

A business transaction that has not yet been included in the accounting records of a business as of a specific date

• Adjustment

• Complaint

• Resolution

• Customer

The fact or quality of being on time

• Service

• On timeness

• Punctuality

• Courteously

Ability to be honest, dependable, and reliable

• Goodness

• Punctuality

• Trustworthiness

• Honesty

System used to ensure that everyone receives instructions for a particular task from only one supervisor

• Chain of Decision

• Chain of Command

• In Charge

• System

The business’s reward for providing goods and services to satisfy consumers’ demands. A business only makes a profit when the money coming in from sales is greater than the business’s expenses.

• Profit

• Loss

• Compensation

• Respect