Riverum Day 3 Cross Selling Recap

Identify, what the abbreviation "CRM" stands for

• 
  Customer Relationship Marketing

• 
  

  Customer Ruling Management

• 
  

  
  Customer Relationship Management

• 
  Customer Regular Management

Identify the right option

The main components of CRM are:

• 
  Viewer, Cases, Codes.

• 
  Leads, Cases, Calls.

• 
  Calls, Messages, Codes.

Identify what queue is not available on the sidebar for x-selling agents.

• My Notifications

• General Inbox

• My Sales

• Solved

X-selling agents can see the transaction details in the lead.

• True

• False

Answer explanation

What information is displayed on the call widget?

• Customer's email

• Customer's Name and phone number

• Customer's local time

• Agent's phone number

Identify what is a PNR.

• 
  An alphanumeric code, typically 6 characters in length, used in airline reservation systems to access a specific record.

• An alphanumeric code, typically 4 characters in length, used in airline reservation systems to access a travel agent's profile.

Window seats are the best for:

• 
  conversationalists, easy-going, pregnant women.

• people who are less irritable and more considerate of others.

• 
  sleepers and unsociable travelers.

Select the type of passenger that could occupy a bassinet, sit on someone's lap, or have a specialized seat.

• 
• 
• 
• 

What is the standard age range of a "child" passenger?

• 0 to 2 years old

• 12 years old and above

• 12 to 18 years old

• 2 to 12 years old

What are the common cabin classes across airlines around the world?

• Premium Economy, Business Class, First Class

• Economy, Business Class, First Class

• Economy, Premium Economy, Business Class, First Class

• Basic Economy, Economy, Premium Economy, Business Class, First Class