Change Management Refresher

What is the close code when the change is implemented outside planned start/end date?

• Successful

• Cancelled

• Successful with issues

• Backed Out

What is Post Implementation Review (PIR)?

• PIR is conducted if change close code is unsuccessful

• It is required for all types of change

• PIR is performed before change execution

• It is conducted on emergency change only

Which is NOT true about Test Plan

• testing in lower environment

• validation after change execution

• must be completed by another resource

• not required for standard changes

When do we move the change ticket to "assess" state?

• When Peer Review is done

• When Planning CTASK is closed

• Once change requirements have been completed

• Once PO Approval is attached

Which is true about Change Plan?

• Change Plan is not required if it is Standard Change

• It is required for all change types and includes implementation, test and backout plan

• It is required only for Normal Change

• Change Plan is not required for Emergency Change

What is needed if the implementation has extended the change window?

• Inform SM Team and ask for Approval

• Just indicate in Work Notes that the Implementation needs to be extended

• Request approval from Delivery Lead

• Inform PO and seek approval

Which is TRUE about emergency change?

• cannot be executed without ticket creation 

• can be executed without approval

• can be implemented to fix an Incident or prevent an outage

• emergency change must be related to incident only

Which type of tickets are 100% audited?

• Emergency Only

• Emergency and Expedited

• Standard and Emergency

• All Tickets will be audited

Which is TRUE about Peer Reviewer?

• Peer Reviewer is the same as the change implementer

• Peer Reviewer reviews the risk, impact and change plan before PO approval

• Peer Reviewer approves the change for Implementation

• Peer Reviewer conducts validation after change execution

How many successful normal changes must be executed before a standard change template proposal can be submitted (provided specific, low risk, repetitive)?   

• 2 normal changes

• 5 normal changes

• 3 normal changes

• No Specific number. As long as the change don't cause any issue from previous Implementation