Business Management Mixer 5

Which of the following examples best depicts the directing function:

• A president figures out which staff members should report to him.

• A supervisor tells her team the tasks they need to complete.

• A CEO determines the company’s goals.

• A manager hires six new staff members.

The first day on the job, a new employee was given information about job duties, introduced to coworkers, and assigned to a senior worker. This employee has received a(n)

• job orientation.

• exit interview.

• attitude survey.

• performance evaluation.

Which of the following activities typically occurs during new employee orientation:

• A tour of the business

• Contact with the employee's references

• A performance appraisal

• Review of the employee's résumé

Group orientation sessions for new employees are very important because they

• help to motivate employees.

• explain the duties of each job.

• encourage organizational input.

• provide in-depth training.

A current employee who is asked to help orient a new employee will be serving as the new employee's

• sponsor.

• apprentice.

• manager.

• trainee.

Which of the following is a benefit of orienting new employees:

• Reduces anxiety about the job

• Creates a formal work atmosphere

  Increases the need for training

• Helps employees to make friends

• None of the options

Which of the following is  an example of a customer relationship management initiative:

• Expansion of the product-development budget

• A “frequent-shopper” program

• New accounting software

• A new bonus system for the sales staff

In the past, customer relationship management was used mainly as a way to

• help employees perform more efficiently.

• assist business decision making

  increase customer loyalty.

• track customer information.

Customers tend to look at a business as a whole despite the number of __________ they experience

• purchases

• complaints

• touch points

• feedback surveys

Our economy has shifted from a service economy to a(n) __________ economy.

• entertainment

• manufacturing

• experience

• agricultural