9.4 Case Challenge Vocab Quiz

9.4 Case Challenge Vocab Quiz

9th Grade

11 Qs

quiz-placeholder

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9.4 Case Challenge Vocab Quiz

9.4 Case Challenge Vocab Quiz

Assessment

Quiz

Professional Development

9th Grade

Practice Problem

Medium

Created by

KYLE COOKE

Used 4+ times

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11 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The impression of a product held by real or potential consumers

Brand Image

Corporate Culture

Demographic

Stakeholder

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The beliefs and behaviors that determine how a company's employees and management interact and handle outside business transactions

Brand Image

Corporate Culture

Demographic

Stakeholder

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A particular subsection of a population based on age, race, gender, income, education, etc.

Brand Image

Corporate Culture

Demographic

Stakeholder

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A person with an interest or concern in something, especially a business

Brand Image

Corporate Culture

Demographic

Stakeholder

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

All interactions a customer has with a company beginning before a purchase is made and continuing through, and after a purchase.

Customer Experience

Customer Loyalty

Customer Service

Market Research

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customers continuing to believe that the business's product or service is their best option

Customer Experience

Customer Loyalty

Customer Service

Market Research

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The support a company provides to its customers from the time of sale on, to ensure satisfaction, to increase brand image, and to provide ongoing value to the customer

Customer Experience

Customer Loyalty

Customer Service

Market Research

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