AS New Hire 5th Day Warmup

What is the "name" column on the billing ledger?

• The name of the payment

• The name of the customer

• A hyperlink of the transaction

• Shows whether or not the payment went through

What is the "method" column on the billing ledger?

• Tells you what type of credit the customer received

• Tells you how the transaction was made (What type of card, bank account, etc)

• Tells you if the customer paid over the phone or on their MyAccount

• None of the above

What is the "status/refund reason" column on the billing ledger?

• All of the above

• Tells you how a customer paid

• Tells you why something was refundedd

• Tells you the status of the transaction

What is the difference between the "amount" and the "balance" on the billing ledger?

• "Amount" is the amount of the credit and the "Balance" is how much the customer owes

• "Amount" is the amount of the transaction only and the "Balance" is the amount AFTER the transaction

• "Amount" is what is currently due and the "Balance" is the amount of the invoice

• All of the above

In the "Name" section on the billing ledger, what does the "INV123456789" hyperlink mean?

• What payment method was used

• How much the customer currently owes

• An invoice or a returned invoice

• A transaction made

In the "Name" column on the billing ledger, what does the "P-123456789" mean?

• Processed/pending status

• A credit

• A payment

• Payment OR a credit

In the "Name" column on the billing ledger, what does the "R-1234567" mean?

• A refund OR a returned payment

• Returned payment

• A refund

• RMR

How much do we charge for a late fee?

• $5, $10, or 5% of the RMR (Depending on the state the customer resides)

• $15 if it's more than 7 days late

• $2.50/Per Day

• It will always be $10

What is a "Returned Payment"?

• When the payment gets voided by the customers bank

• When the customer receives a refund

• Payment gets returned to the customer due to insufficient funds, frozen bank accounts, or bounced checks

• When the customer receives a late fee

What happens when the customers payment is returned? (A "Returned Payment")

• A late fee will be applied

• An $18 fee will be applied

• A $15 fee will be applied

• None of the above